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Registered: ‎02-06-2010
Message 1 of 5 (351 Views)

No dial tone, "contact us" doesnt work and my number might not even be mine!

The phone has been dead for at least 4 days, no dial tone and all you get is a sound like the line is in use but with nobody talking.

The automated phone message where you put in your phone number says that issues in the NN8 post code are being looked into ... that's great but my house is in NN1!!!

When I first got this line there was some confusion over whether or not this was my number as Virgin were ringing me and asking for somebody else at a completely different address. 

Any insight into whats going on would be appreciated! Smiley Happy

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 2 of 5 (343 Views)

Re: No dial tone, "contact us" doesnt work and my number might not even be mine!

Pm me your account details please ill have a look at this for you.

 

Chris


Chris Glen
Help & Support Forum Team


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Registered: ‎02-06-2010
Message 3 of 5 (313 Views)

Re: No dial tone, "contact us" doesnt work and my number might not even be mine!

Chris did you get the PM with my details? 

 

Regards

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Message 4 of 5 (301 Views)

Re: No dial tone, "contact us" doesnt work and my number might not even be mine!

Hello Iron_Tsar,

 

Sorry for the fault, I have located your details and I can see no issue in your area at the moment.

 

When you say Virgin called you and asked for someone else, did you confirm the number they were dialling, and was it yours?

 

If not then it could be a crossed line, which would need a technician.

 

As such I have booked the first available slot which is 12-4pm, Monday 7th. Sorry for the delay.

 

If this is inconvenient we also have 8-12pm, 12-4pm and 4-7pm, Tuesday to Friday, and the first two slots on the following Saturday.

 


Robert Ward
Help & Support Forum Team


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Registered: ‎02-06-2010
Message 5 of 5 (269 Views)

Re: No dial tone, "contact us" doesnt work and my number might not even be mine!

The initial crossover has been resolved, the technician was punctual. Thanks for sorting this quickly. 

 

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