I'm having a problem setting up my new Virgin broadband. The modem seems to be working fine; I've connected my laptop using an ethernet cable directly into the modem and that works without a problem. However, I need to use a wireless router. I tried connecting the modem to the wireless netgear router but the LED for the "internet" symbol is orange rather than green - suggesting its not connected. When I connect to the router wirelessly from my laptop I get Local Only connectivity with no internet access.
The router has just been taken from a friend's house where it was used with the same Virgin broadband so presumably would already be configured to work. Regardless, I tried resetting the router after I couldn't get it to work.
Is there something obvious I've neglected to do?
One complication is that its not technically a new install, its a transferral of service from one location to another so all of the typical "start up" literature etc that is supplied with a new virgin install hasn't been given to us. Is there any software or anything that needs to be used to set things up that i don't have?
I am having the exact same problem. I have just had virgin broadband installed. New virgin netgear router. I get internet when my ethernet cable is connected from the modem. I even get internet when i connect the ethernet cable to the router and then get another cable from the router to the laptop but just cant get wireless working. I have tried restarting all equipment and even tried with a d-link router that i have but get the exact same problem. It suggests its the set-up o settings but i am just stuck as to what?
just to add i also get a strong signal to the wireless network from my laptop so the problem is not from that end. Its states the wireless connection is a local network only. I have now had broadband through virgin for 3 days and still no wireless. Its getting upsetting.
tried your suggestion and unfortunately didn't work. The only way I could get wireless was by using no security controls and using my d-link router. The white virgin netgear router still doesn't work wirelessly at all, any other suggestions guys? alan
Yep, same problem with my father in laws system...........
Was running a Dynamode router which went faulty. Have been sent a Netgear router and I have installed it but it wont connect to the net. We have a perfect signal to the router but it does not recognise the network and we cant get connected to the net.
Strange because I am on a Netgear on my AOL system and so far that has been ok.
Don't know where to go to get the thing working, the phone tech appears to be pretty **bleep**, does anyone from Virgin read this????????????
Same Problem here,Set up a wireless network through Virgin Modem and Netgear router. Have a network set up can connect to it but on my windows wireless network manager is says limited or no connectivity and on the virgin wirless manager it also cant connect to the wireless network. However when I run a cable from the netgear router it works which what Im using now. I have the same problem on two pc's. I know the laptop I am using now works ok using Wifi as I can connect to my friends virgin network without any issues. I have done the usuall pings and ip configs everything is fine. The wifi light and the Internet light are both on on the netgear router so I am finding it hard to believe that its a problem with that. Although if 2 machines can see anc connect to a network its broadcasting but have no connectivity to it not sure what else It can be even though its working through a cable.
For the record both my laptop and desktop are Windows XP. Any help would be much appreciated thank you