I have been having the same problem ever since I signed up for Virgin Media and recevied the Netgear DGN1000SP router.
I have numerous wireless devices in the house (personal laptop, works laptop, iPhone, iPad, girlfriends iPad & wireless printer) all of which either struggle to connect or do not connect at all to the wireless connection. Sometimes I turn of the router and wait 5 mins, turn it back on and that sometimes works. But say I do that of an evening, the next morning the wireless connection has gone again and the device says unable to connect. I have resorted to plugging the cable into my laptop to gain access but that obviously defeats the point (but at least this way I know it's not the internet connection itself as I've had no problems this way).
The other thing to note is that the range is not good either, if I do manage to connect my iPad it then fails to keep connected when I go upstairs, and it's not a big house by any means.
The only thing I have tried so far (on the advice of my works IT department) is to go into the settings via 192.168.0.1 etc and change the 'Mode' in 'Wireless Settings' from the 'Up to 150 Mbps' it was previously set at down to 'Up to 65 Mbps' as I was told this may have an influence on multiple devices but to no avail.
Any help would be gratefully appreciated as it is really frustrating!
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Hi I have also had problems and am on my second Netgear DGN1000SP and same issues and have made the channel change and also carried out a scan with Wi-Fi Scanner Application to find other routers in area to see what channel they use and set the Netgear to one that does not conflict. These **bleep** routers just keep failing for no reason. You power off and back on and they might work and then might not. They are absolute rubbish and there are dozens of forums out here with same issues being reported. I got nowhere with Technical SUpport and had to eventually take my complaint to the Virgin Media Quality Management Team to get my 2nd router. Technical Support just do not recognise the problem abd acknowledge that these routers have issues. Why not just give us folk who are on the Virgin ADSL Service a BT Home Hubs or the DG834 router? I wish I had not remained with Virgin after moving home from a cable house to one without cable. If I had gone to BT or PluSNET I would at least have got a decent router.
I am using my own Zyxel Router which works great - just a pain to setup port forwarding.
I also had absolutely dreadful perfomance from this wifi router. I live in a block of flats and so I though it was the ADSL connection which can be tricky in flats, but I got suspicious when I plugged into a cable one day and all the websites I visited seemed faster. Pull the cable out and I couldn't run BBCiPlayer, put it in and I could. Wifi issue.
As the previous post said I changed the settings to "g&b" and all the issues disappeared. This DGN1000 is a piece of rubbish cannot support "g&b" at the same time as channel "n"!
Virgin why are you shipping this router? Or at least pre-configure it to "g&b".
Please publish the settings so that I can use my own router, I have tried a couple of times with a Draytech and it wont connect.