____________________________________________________________________________________________________________________ “I work for Virgin but any posts that I make here are solely my personal views and do not necessarily represent the views, strategies or opinions of Virgin Media.”
I'm sorry to hear that you are having issues with your Tivo.
Checking your account I can see no faults in the area affecting your cable.
Both your Tivo and your V+ box are showing to be offline. Have you got both of these unplugged? If so can you please plug them back in. If they are powered on then we will need to get an engineer out to take a look.
Sorry for the delay in getting back to you, Kath is off at the moment but I've taken a look at this for you.
I've tested your service and can see that its affected by an outage at the moment. The outage affects your interactive, On Demand and TiVo services ref: F002675201.
We are working on resolving this as I type this message so it shouldn't be too long until you find your service has been restored. I'm sorry again for the inconvenience this has caused. I have created a notification on your account so we can keep you updated when the issue has been resolved.