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On our wavelength
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Registered: ‎16-08-2011
Message 1 of 10 (2,391 Views)

My Virgin media contract

Not sure where to post this... how do I find out how long I have left on my current VM contract?

 

 

Cheers

 

 

 

 

Stephen

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Rising star
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Registered: ‎14-10-2011
Message 2 of 10 (2,337 Views)

Re: My Virgin media contract

[ Edited ]

Whatever service you get is usually 1 year, but not always, as an example. TiVo is 18 months. Each service with Virgin could be different, depending on if you took them out together or not. Best thing to do is ask them.

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Knows their stuff
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Registered: ‎09-06-2011
Message 3 of 10 (2,330 Views)

Re: My Virgin media contract

[ Edited ]

Stepheninleeds wrote:

Whatever service you get is usually 1 year, but not always, as an example. TiVo is 18 months. Each service with Virgin could be different, depending on if you took them out together or not. Best thing to do is ask them.


Tivo is now 12 months for existing customers.

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Rising star
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Registered: ‎14-10-2011
Message 4 of 10 (2,325 Views)

Re: My Virgin media contract

Why then was I told it is 18 months? Do not answer that, I know the answer, we all know the answer. Shame VM do not know any answers.
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Joining in
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Registered: ‎17-04-2011
Message 5 of 10 (2,292 Views)

Re: My Virgin media contract

Yes, they do seem to fall down on some communication, i'm having my Tivo installed tomorrow but still havent received any letter as stated in their email......hope they turn up!

Mark

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Rising star
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Registered: ‎14-10-2011
Message 6 of 10 (2,286 Views)

Re: My Virgin media contract

I have never received anything from VM other than bills & sales material.
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Fibre optic
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Registered: ‎18-05-2011
Message 7 of 10 (2,281 Views)

Re: My Virgin media contract

[ Edited ]

blood wrote:

Not sure where to post this... how do I find out how long I have left on my current VM contract?

 


VM????

 

Smiley Surprised)

-------------------------------------------------------------

TIVO desperately needs:

1/ Consecutive recording should be made by the ONE tuner not TWO
2/ List programmes by time/date (not channel) - People will watch their favourite film when its on, they wont wait until it's on BBC1 and thats the way it should be displayed
3/ Wishlists should have option to record in SD
4/ Wishlist should be able to find Movie 'Premiers' (where last aired = TODAY)

These could be programmed by a degree student in half a day
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On our wavelength
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Registered: ‎26-10-2011
Message 8 of 10 (2,265 Views)

Re: My Virgin media contract

A recent call to Virgin - which ended in me threatening to leave based on a pricing mess up - the rep mentioned about the contract I had received in the post.

 

I never received any contract in the post for my Tivo! (I never in fact received anything once they had taken my order on the phone).

 

If I have no written contract, does this mean I may not be bound to any minimum term? I placed a verbal order for Tivo over the phone, no mention to me of contract length.

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Rising star
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Registered: ‎14-10-2011
Message 9 of 10 (2,240 Views)

Re: My Virgin media contract

Well technically the answer is yes, but proving that could be difficult if they decided to challenge you. Legally a verbal contract is still a contract. The paperwork is just a confirmation. However, with VM you also enter into a credit contract as for services provided, which they take in advance. Therefore, you should have to sign such a contract, & have a legal cooling off period.
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Dialled in
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Registered: ‎23-08-2010
Message 10 of 10 (2,232 Views)

Re: My Virgin media contract

Although it is worth remembering, that if you want to leave them based on problems, pricing issues, wrongful charges, lack of service, etc... then you have every right. Like any contract, they cannot expect you to just blindly and happily pay month after month without fail while they fail to uphold their end of their promises.

 

 

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