07-04-2013 21:36 - edited 07-04-2013 21:37
Hello, I am moving home shortly and I've checked to find that it is in a non-cable area. I currently have the VM XL package with TV, broadband and phone, but won't be able to use this at the new property. I am quite happy to continue with the national services for phone and broadband, but I was wondering whether there is any penalty for doing this. If so, what would be worse -- the penalty or buying myself out of my existing contract? Would be really grateful for any guidance or news of similar scenarios that you may have gone through.
on 08-04-2013 10:18
There is no penalty if either:
a) The contract term for your current services has expired
b) You agree to take Virgin National at the new location.
Cable customer since 1993. Services: XL TV, Sky Sports & Movies (2xV+), XL Telco, 100Mb BB, Virgin PAYG Mobile
on 08-04-2013 11:27
Thanks very much -- I'm happy to take Virgin National, so if there is no penalty even though I will no longer have the TV package, then all is good.