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Making Waves
Posts: 3
Registered: ‎10-10-2009

Missed Phoneline installation, how to book new date?

On the date the engineer was due to come out I was unfortunately not home at the time for the installation of my phone line at the time he called, how do I schedule a new date?

Moderator
Posts: 153
Registered: ‎20-08-2009

Re: Missed Phoneline installation, how to book new date?

Have you tried contacting them via mobile phone? I'd recommend doing so if possible.

Making Waves
Posts: 3
Registered: ‎10-10-2009

Re: Missed Phoneline installation, how to book new date?

Thanks for the reply.

 

The engineer from Outreach left a note saying I would need to contact whoever arranged the installation, ie, Virgin. But I'm not sure of the number to contact in order to do this.

Moderator
Posts: 153
Registered: ‎20-08-2009

Re: Missed Phoneline installation, how to book new date?

http://www.virginmedia.com/customers/contact/

 

I'd recommend the general enquiry number to get started, unless you have been given a number prior to the date of installation?

Making Waves
Posts: 3
Registered: ‎10-10-2009

Re: Missed Phoneline installation, how to book new date?

K, thanks. I was hoping for a specific number for that dept. I'm sure there is one.