Check your service statusCable National
Ask a question
Reply
One to Watch
Posts: 17
Registered: ‎08-01-2011
Helpful Answer

Laptop not recognising 5G

Hi,

 

Just received the new superhub2 but my laptop can't see the new network whereas my ipad and phone can. I think it's to do with my laptop card settings, can anybody help? It's a Belkin F5D8073N wireless express card adapter. I had a look in advanced settings of the card but it's all in computer 'speak'!

 

Thanks in advance

 

Matt

Omniscient
Posts: 13,196
Registered: ‎25-07-2011

Re: Laptop not recognising 5G

It doesn't support 5ghz

2.4 only
*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
One to Watch
Posts: 17
Registered: ‎08-01-2011

Re: Laptop not recognising 5G

Really? Oh no!!  the 5ghz is faster and the 2ghz (which it connects to) is slower than the old state of affairs!

 

Can you recommend an alternative express card adapter that will work?

Fresh as a Daisy
Posts: 1
Registered: ‎13-04-2014

Re: Laptop not recognising 5G

Hi,

 

I am having the same problem on my Samsung laptop which is not recognising 5G but only 2G. My wireless adapter is: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter and would appreciate some help.

 

many thanks in advance! 

Omniscient
Posts: 13,196
Registered: ‎25-07-2011

Re: Laptop not recognising 5G


kluivert116 wrote:

Hi,

 

I am having the same problem on my Samsung laptop which is not recognising 5G but only 2G. My wireless adapter is: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter and would appreciate some help.

 

many thanks in advance! 


It doesn't support 5ghz

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
Forum Team
Posts: 8,966
Registered: ‎20-05-2013

Re: Laptop not recognising 5G

Hi Kluivert116,

 

I'm afraid Gary is correct and this series of wireless adapter won't be able to see or connect to the 5GHz network. 


John
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!