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Registered: ‎20-04-2012
Message 1 of 9 (1,760 Views)

Known Broadband Problems in my area

Please could you take a look at the broadband connectivity in my area. Fault Reference: F001959848
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Superfast
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Registered: ‎26-03-2012
Message 2 of 9 (1,676 Views)

Re: Known Broadband Problems in my area

The card went offline and a soft reset of the card restored service.


bmly-cmts-08.network.virginmedia.net : LinkDown on Interface: Modular-Cable7/0/0:13 Reason: down enterprise

its a priority 1 and there working on it im not aloud to present any more information other than that.
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Message 3 of 9 (1,670 Views)

Re: Known Broadband Problems in my area

Thank you very much
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Superfast
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Registered: ‎26-03-2012
Message 4 of 9 (1,556 Views)

Re: Known Broadband Problems in my area

no problem Smiley Happy
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Registered: ‎20-04-2012
Message 5 of 9 (1,548 Views)

Re: Known Broadband Problems in my area

The Internet on the tv is working fine. Could there be an issue with my router?
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Registered: ‎20-04-2012
Message 6 of 9 (1,541 Views)

Re: Known Broadband Problems in my area

Also a friend who lives close has no problem with their virgin media broadband
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Forum Team (Retired)
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Registered: ‎23-11-2011
Message 7 of 9 (1,502 Views)

Re: Known Broadband Problems in my area

Hi Ben_alcock,

 

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

I work for Virgin Media but my opinions are my Own
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Registered: ‎30-12-2011
Message 8 of 9 (1,445 Views)

Re: Known Broadband Problems in my area

Hi,

 

My broadband keeps dropping off or is very slow and has been for the last 4 days. I can't even download an issues of the times ipad edition. I've rebooted the router etc numerous occasions and have several wired and wireless devices. I think its a wide area problem not the LAN. Could you look into it please. Postcode W4. Happy to provide account number. There is a 30 min+ wait for phone support.

 

Thanks Paul

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Forum Team (Retired)
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Registered: ‎23-11-2011
Message 9 of 9 (1,417 Views)

Re: Known Broadband Problems in my area

Hi paulbakstad,

 

I've run various checks on your modem and the network in your area but am unable to see anything that looks out of place. Is it possible to connect just one of your computers directly to the modem, with the wireless switched off please? If you are using a superhub then can you try putting this into Modem Mode? Do you still have the same connection problems when this has been done?

 

If not, the wireless settings are likely to be the cause. If you do continue to have the same issues though, that would suggest a fault that I am currently unable to detect and I would ask if you could post a traceroute and ping test to both bbc.co.uk and to The Times website please?

Kind Regards,


Jason G.
Help & Support Forum Team

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