on 28-10-2013 16:22
I am a F-Secure user/helper on their English Forum; http://community.f-secure.com/t5/Security-for-PC/b
We have had 2 recent Virgin Media customers who have had difficulties in changing from Virgin Media Security to F-Secure Safe;
In general, they have allowed the new install of F-Secure to uninstall the older Virgin Media Security (VMS) but have found the install to hang and not complete.
Overall, I suggest that it may be better for users to first uninstall VMS and then install the new F-Secure package.
And just to make sure that all remnants are removed I would run the specific uninstaller for VMS after a normal uninstall and then install FS.
(Users coming from a different Antivirus, download and use its specific removal tool; http://answers.microsoft.com/en-us/protect/wiki/ms
*Uninstall VMS from Add/Remove/Program and Features. Reboot. Then use the specific uninstaller from here;
* Then install the new F-Secure package.
Good luck and most users will find the new package stable, reliable and it will give great protection.
on 28-10-2013 16:31
on 28-10-2013 16:55
I'm one of the users who was having difficulties with the F-Secure download instructions from Virgin, I do consider myself to have common sense, having worked in the industry supporting the NHS for 16 years, anyway as I followed the instructions from Virgin I would have expected them to have tested there solution and for it to work, as it didn't I think having this post will help anyone else who follows their instructions.
on 29-10-2013 09:24
Thanks for popping by.
I've read the thread on your forum board, thanks for linking to them.
We were advised that the installation process of F-Secure was the most effective way of removing the VM Security software.
I'm therefore passing the details of your threads on to the relevant people to investigate. The last thing we want is for old software getting in the way of the new install.
Stay in touch, by all means.
All the best,
on 01-11-2013 07:33
Thanks, This did work using the standard uninstall via Control Panel - Programs and Features, although it took about 40 minutes (and a manual reboot) for the uninstall process to complete. It seems that the two programs were fighting for control, and what finally got it started was a reboot followed by starting the uninstall as soon as I could, before f-secure could launch itself and get in the way.
I was worried that there was a gap in protection (as was Windows Action Centre), after the VM was disabled and before the F-Secure was up and running. I am disappointed that the install documentation is so poor, but if F-Secure is less intrusive than the Virginmedia package (and McAfee and Symantec) I'll be happy.
on 01-11-2013 07:37
Common sense to most users (rather than obviously knowledgeable techies like yourself) is to follow the suppliers instructions. Common sense also dictates that removing antivirus before a process that requires connection to the internet and software installation is not a good idea.
A free anti-virus package has limited support and may well give other functionality limitations, so as far as your final comment is concerned, we all make choices and rarely in this situation is either one unambiguously correct..
on 01-11-2013 08:39
on 01-11-2013 11:24
Common sense says to remove any existing security software first and to not allow another installer to remove it as remenants will get left behind.
Also common sense says to not install a paid AV suite, but that's another story
I find that answer is a bit condescending to users. Although the gist of it is true.
As a general rule it's always best to uninstall old AV software before putting in new stuff. I note that F-Secure does check for conflcting software during installation but can't say what it does when it finds it.
It's also true to say that if you limit your PC use in between uninstalling the old AV software and installing the new one then you can avoid getting into situations where you might get your PC infected.
Only use Helpful answer if your problems been solved.
on 01-11-2013 12:34
Hi Ive been trying to install the new F-Secure since yesterday, Im getting the *hanging* trouble too, then read thT YU need to uninstall VM I went to do that , but it wont let me cuz message saying a current uninstall in progress, seems to be in limbo or something , Im not very pc literate, incidently I read about the *commonsnece remarks* thats fine n dandy when you have the knowhow, I do think that virgin media SHOULD HAVE HAD THAT IN THE EMAIL FOR US NEWBIES ,, and besides why is it never double checked for such errors, JUST WHY? so can someone plz tell me what Im to do next.. ive tried cancelling, rebooting ect
on 01-11-2013 13:07