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Registered: ‎12-04-2012
Message 1 of 8 (6,825 Views)

IP Address of Virgin Super Hub

How can I change the IP address of my Super Hub?

 

Not sure if I need to be concerned - but I think the IP address has been acquired by a person who used their laptop on my home broadband. 

 

Now I'm wondering if the IP address could potentially be used somehow for gathering personal information when I use the internet?

 

 

 

 

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Superuser
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Message 4 of 8 (6,666 Views)
Helpful Answer
confirmed by Jen_A (Forum Team)

Re: IP Address of Virgin Super Hub

leaving the superhub for a few days, can sometimes give you a new external/public IP address. but it depends on the CMTS for hub connectivity. only real option to get a different Ip address is to use modem mode, and have your own router attached the superhub.


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Forum Team (Retired)
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Registered: ‎16-01-2012
Message 2 of 8 (6,784 Views)

Re: IP Address of Virgin Super Hub

Hi TrevorL

If you mean the public IP address, this can be changed by switching the superhub into modem only mode and rebooting it, after a few days you should then be able to revert to superhub mode.
If you are concerned about someone connecting with an unauthorised wireless connection to your home network, then you should update the wireless password, and maybe even look at setting up filtering by mac address to only allow access to your known devices.
Kind Regards,


Steve Brett
Help & Support Forum Team


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Registered: ‎12-04-2012
Message 3 of 8 (6,668 Views)

Re: IP Address of Virgin Super Hub

Hi Steve,

 

Thanks for the advice - the original question was about changing the public IP address.

 

I tried switching the superhub into modem mode, and the IP address changed. 

But when I reverted back to superhub mode, it reverted back to the original IP address.  Any idea how to make the change permanent?

 

 

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Message 4 of 8 (6,667 Views)
Helpful Answer
confirmed by Jen_A (Forum Team)

Re: IP Address of Virgin Super Hub

leaving the superhub for a few days, can sometimes give you a new external/public IP address. but it depends on the CMTS for hub connectivity. only real option to get a different Ip address is to use modem mode, and have your own router attached the superhub.


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Registered: ‎26-08-2012
Message 5 of 8 (5,044 Views)

Re: IP Address of Virgin Super Hub

You mention the 'Public' IP address.  

Does this mean it is used  but  more than one user in an area?  And is there a Private IP for each user and does this change?

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Forum Team
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Registered: ‎23-11-2011
Message 6 of 8 (5,020 Views)

Re: IP Address of Virgin Super Hub

Hi TrevorL,

 

The wan IP address is released back into a holding pool until leased out to other equipment. If you put the hub into modem mode and do not revert back to router mode for approx. 48 hours, you may get a different IP address.

 

However, this is not guaranteed.


Jen
Forum Team


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Forum Team
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Registered: ‎23-11-2011
Message 7 of 8 (5,017 Views)

Re: IP Address of Virgin Super Hub

Hi rsm39,

 

You will have 2 different types of IP address. The WAN ip (wide area network) is provided by the CMTS to equipment that requests this via a gateway. The gateway will be either a stand alone cable modem or the modem  part of the Superhub.

 

The LAN ip (local area network) is assigned internally by the wireless router to whatever devices are connected. 

With our equipment, these are identified by a 192.168.0.* address.

 

This internal ip addressing is used to route data to specific devices (laptops, pc's, android phones etc.)

 

Hope this helps.


Jen
Forum Team


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Registered: ‎26-08-2012
Message 8 of 8 (4,982 Views)

Re: IP Address of Virgin Super Hub

ty
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