hello everyone. 15th of june, this year i am leaving england and i have virgin media 30mb broadband (this is package L i guess). i started contract on 02.2013 my contract end date is 02.2014.
i read that for L package there is fee of 9 pounds per month
there is a question - can i do it by phone? because after 15.06.2013 i wont be in england. how long do i have to wait for it to be done? i mean can i call at 13.06 to virgin media and agree for contract termination fee of xx pounds and pay it by direct debit and my contract is finished? what should i do? im new to it if u could help me by answering these questions i would be thankful, thanks,przemek
also there is another question, can someone take my contract for his name?
You can cancel by phone or in writing, & should give 30 days notice of cancellation. The cancellation fee would usually be the total of the cost of the remainder of your contract.
The best thing to do is phone Virgin during normal office hours & choose the option 5 then 3 (Thinking of Leaving). The Virgin staff on this forum cannot discuss account issues here due to Data Protection laws.
Cable customer since 1993. Services: XL TV, Sky Sports & Movies (2xV+), XL Telco, 100Mb BB, Virgin PAYG Mobile
I cancelled my services a few days ago. 6 months in to my contract. Having to move out of the cable area because my wife is very ill. Virginia have slapped 180quid termination charges on her account. Just is not fair as it is not our fault we are having to be closer to family for support. I would not recommend Virgin media again to anyone. The best provider I have ever used but have failed us since we had to disconnect. Thanks virgin
Hey apcy, infact they have a chance not pay that £180, due to unforeseen circumstances.. its called Frustration of Contract, where persons can legally close a contract due to circumstances beyond their control.
Like the house blowing up
3rd Party interference
Change of Law
However if the illness was known for a long time and forseeable then they cannot do this and have to pay the fee.
Wife has only recently diagnosed, and the whole purpose of moving is to seek support for her!
I understand a contract is a contract and you are bound by them, but our circumstances are unforeseen, i cannot move the services (100mb cable fibre and phone) because the new address is rural suffolk adsl of 2mb if were lucky!