I need to downgrade my fibre optic broadband package because my finances are being crushed at the moment. I cannot see them getting any better. I'm currently on the £30 month package. I think it is unlimited. But I want to go for the £13.50 per month package which I believe will suit my financial situation.
Please don't direct me to a phone line because the last time I phoned I ended up paying £6 just to get through. I prefer to use the email method or perhaps it can be all be done via this very forum? At the moment I have last months, and this months bill to pay and I cannot pay it all off at once, and so they will cut me off shortly. My financies have just crashed and it looks like I can no longer afford the package I am currently on.