on 27-02-2012 20:42
Hello, I'm just posting this to help people who are having issues with Virgin and hae lost faith that they'll be fixed.
Phone 150 or write a letter to:
Virgin Media ltd
Virgin Media Cancelation Team
Swansea Enterprize Park
Swansea, SA7 9BB
I reccommend phoning them up first as there is a limited time limit for cancelling which I will go on to.
Ok, so you should've recieved a letter saying your price will increase by £1.50 sometime in February. Now read J.
You see? By increaseing the price it means we are entitiled to cancel the contract providing that we give 30 days notice since we've recived the letter. So the clock is ticking! Assuming the worst we will have 3 days to do this.
Now apcyberax says, and quite rightly that they could simply discount you £1.50 and your arguement would be invalid but here are some 'insparational' stories.
Hopefully if you stick by your arguement, and if they offer you a special offer, you just put your foot down and say ' No, Virgin Media have broken their side of the contract and that entitles me to leave. It says nothing of special offers or discounts.'
Stay calm, have the Terms and Conditions in front of you and hopefully you'll get somewhere.
Also, if you've been experiencing broadband issues, then obviously say that you have and it'll add favour to your side of the arguement.
I'm going to try tommorrow. I'll keep you posted.
27-02-2012 21:58 - edited 27-02-2012 22:01
There help and support forum just like this one says otherwise.
Have a read of the SKY broadband section of there forum
or BT's for that matter
on 27-02-2012 22:05
on 27-02-2012 22:41
on 27-02-2012 22:48
Yer people need to remember this is a forum for people that have problems, sky/BT don't have some secret tricks up their sleves to make them invunrable to issues. Neither to Virgin.
The amount of people on this forum are a tiny percent of the actually user count for all of VM.
on 28-02-2012 06:38
SamKnows is actually the name of a website,
Yes they do run a website as well but the name when I chose it when I signed up was for the SamKnow's device I have which monitors my connection.
on 28-02-2012 06:55
errr. because SKy/BT services actually works?
So does Virgin Media services but I can see why you say otherwise above.