If you were told in a PM I presume it was from the suppot team on here.
As they have access to tools to check your power levels remotely they would not tell you an engineer was needed if it were not the case.
__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.
Is there a generic Username and password for the superhub?? I'm really useless with all this!!
Please post the Upstream and Downstream stats from your modem just click http://192.168.100.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.
I have sent you a PM, can you please reply with the information requested and we will look into this for you.
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