It has to come to light that some customers are experiencing wireless connectivity issues with the Virgin Media Hub when attempting to connect via Windows based laptops with certain wireless LAN cards installed.
It is good practice to make sure that you have the latest drivers installed for your computer in order to ensure that the problem does not lie with 'your' equiptment.
A 'Driver' is basically a small piece of software that instructs Windows (your operating system) on how to correctly operate your wireless device.
If you cannot connect via wireless and believe you have followed all appropriate set up instructions correctly then please follow the below instructions to update your WiFi drivers.
1. Turn off your computers wireless connection. This is sometimes done by a small switch on your machine or by pressing a combination of keys on your keyboard.
2. Connect your computer to your Virgin Hub by an Ethernet cable to any of the free ports on the back of your hub.
3. Wait a couple of minutes for you machine to recognise the wired connection and follow the instructions on any pop up windows to get online.
4. Ensure you have a working internet connection via opening your internet browser and trying a few random websites.
5. Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
6. In Device Manager, locate the wireless adapter. It will be under Network Adapters. You may need to click on the small + sign in order to open up the options. It will be called something like "Wifi adapter, Wireless ethernet, Wireless LAN" you should know it when you see it. Then double-click that device name.
7. Click the Driver tab, and then click Update Driver and follow the on screen instructions to choose update automatically. The wizard will search online for the latest software.
8. Once complete you may need to restart your computer. You will be prompted if this is the case.
9. Disconnect the ethernet cable to the router and re-enable your wireless capability.
10. Attempt to connect via wireless to the hub once more.
I have done all of this with one of VM advisors last night and still have the same problem, called back today and got told it was an error at my side!!! I have had enough no one I have spoken to over the last fortnight thought to tell me that they knew there was a problem with then netgear hub all have said its my error not theirs.. Dont think I will be a customer much longer I'm not going to pay for a service which certainly isnt being provided.
Hi, I have the same problem with my sons laptop, not connecting to the superhub. I've tried all the above, and have also tried to download the driver you have suggested, but its asking for a licence key & then states I have to pay for this in dollars?? am I doing something wrong.
Finally a solution, after two hours of arguing with customer services/tech team, who assured me the only way to fix this was to spend THIRTY QUID on a usb adapter...ridiculous. why didn't they know to suggest this??? Thank you sooo much