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Registered: ‎05-10-2013
Message 1 of 32 (580 Views)

'Google Chrome could not find'.. website connection problem

I've been trying to connect to the parkrun website today but keep getting the error message

'Google Chrome could not find www.parkrun.org.uk'

 

I've tried opening the page with Internet Explorer but get the message 'Internet Explorer cannot display the webpage'

 

All other sites I've tried so far are working fine. The website can't be down as I've asked friends if they can connect and they're not having any problems.

 

I've tried rebooting and clearing the cache. Anyone know what's causing this? Hope someone can help Smiley Happy

 

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Superuser
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Message 11 of 32 (545 Views)
Helpful Answer
confirmed by runnergirl
‎28-08-2015 00:15

Re: 'Google Chrome could not find'.. website connection problem

So you are reaching the DNS server.  It looks as if VM need to look at what's happening with their server in the Leics area.

 

In the meantime you can get around this problem by manually setting the DNS servers in your PC.

 

Go to Control Panel->Network and Sharing  Center

On the Left of the Window click Change Adapter Settings

Double click the Adapter you wish to configure (In your case this will be WDNA 3200 It may be titled Wireless Network Connection)

 

In the following window click properties.

In the next window you will see a list if you can;t see what you need you may need to scroll a little.

Double click Internet Protocol Version 4 (TCP/IPv4)

 

Leave the top section as Obtain IP address automatically

Change the Bottom section to Use the Following DNS server addresses.

In the boxes at the bottom enter 8.8.8.8 and 8.8.4.4

Click ok to make the change and click ok on the Networking Window.

 

Ravenstar68

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Superuser
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Message 2 of 32 (564 Views)

Re: 'Google Chrome could not find'.. website connection problem

Works for me on my Virgin connection from Essex

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Message 3 of 32 (546 Views)

Re: 'Google Chrome could not find'.. website connection problem

That's weird. Still not working here (Leicester).

 

I just did a ping test - this was the message: Ping request could not find host www.parkrun.org.uk. Please check the name and try again.

 

 

 

 

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Superuser
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Message 4 of 32 (530 Views)

Re: 'Google Chrome could not find'.. website connection problem

[ Edited ]

Working for me too.  Virgin Connection in the West Midlands

 

Can you try using nslookup www.parkrun.org.uk

 

Copy and paste the result from the cmd window, advice on doing this can be found here (note that while the article was originally for XP it applies to later versions of Windows also).

 

follow this with nslookup www.parkrun.org.uk 8.8.8.8

 

Ravenstar68

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Message 5 of 32 (519 Views)

Re: 'Google Chrome could not find'.. website connection problem

Thanks for the reply, this is what's happened following the nslookup:

 

C:\Users\Vickie>nslookup www.parkrun.org.uk
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to cache1.service.virginmedia.net timed-out

 

I tried again a few minutes later and got this..???

C:\Users\Vickie>nslookup www.parkrun.org.uk
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

*** cache1.service.virginmedia.net can't find www.parkrun.org.uk: Server failed

 

Then: 

C:\Users\Vickie>nslookup www.parkrun.org.uk 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: varnish.production.parkrun.com
Address: 93.93.129.84
Aliases: www.parkrun.org.uk

 

Hope you can help.

 

 

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Alessandro Volta
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Message 6 of 32 (509 Views)

Re: 'Google Chrome could not find'.. website connection problem

Are you using the Goole Public DNS either on your Router or PC?

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Message 7 of 32 (505 Views)

Re: 'Google Chrome could not find'.. website connection problem

I'm really sorry but I have no idea. How can I find out?

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Alessandro Volta
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Message 8 of 32 (500 Views)

Re: 'Google Chrome could not find'.. website connection problem

What's your setup?

 

I.e. are you running a Superhub? Is it standalone or connected to another Router?

 

What is your PC Operating System?

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Superuser
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Message 9 of 32 (478 Views)

Re: 'Google Chrome could not find'.. website connection problem

Apologies I've not been back sooner.

 

The reason I asked for the 2 nslookups, was that the first just uses the default DNS server, in your case Virginmedia's, whereas the second told your PC to do the lookup using a different server, in this case Google's Public DNS server.

 

There appears to be a problem with your connection getting information from VM's DNS.

 

can you post a tracert to 194.168.4.100 please?

 

Ravenstar68

 

 

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Message 10 of 32 (460 Views)

Re: 'Google Chrome could not find'.. website connection problem

Thanks for the replies.

 

I have a Superhub downstairs with a PC upstairs with a VM Netgear Wireless Adapter.

 

Tracert result:

 

C:\Users\Vickie>tracert 194.168.4.100

Tracing route to cache1.service.virginmedia.net [194.168.4.100]
over a maximum of 30 hops:

1 11 ms 9 ms 8 ms cpc3-leic16-2-0-gw.8-1.cable.virginmedia.com [82
.30.120.1]
2 9 ms 13 ms 8 ms leic-core-2b-ae6-756.network.virginmedia.net [82
.3.36.229]
3 7 ms 22 ms 8 ms cache1.service.virginmedia.net [194.168.4.100]

Trace complete.

 

I hope I have done this right!

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