the only way to get this resolved and answerd is to ring customer retentions on 150 (free from a vm landline) option 5,2 or alternatively you can ring 08454541111 (lo call rates may apply)
it is free install and free activation for the 500gb tivo but the 1tb tivo there is a fee of £49.95
please see this screen shot
taken from http://store.virginmedia.com/digital-tv/set-top-boxes/tivo.html
swt4ajp wrote:it is free install and free activation for the 500gb tivo but the 1tb tivo there is a fee of £49.95
This is the page for Existing Customers https://my.virginmedia.com/my-offers/index#tivo
lol it was late lol
My neighbour has just come out of contract after a year with Virgin, and was not on a great deal. He had a single VHD box, phone and 10meg BB paying about 45 month.
I told him to call retentions, and they just gave him a free TIVO as the main box, upgraded him to the SHUB and upped his BB to 30meg, and reduced his bil by £4 a month and no installation charge.
Just call them, you might be surprised.