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Registered: ‎21-10-2011
Message 1 of 7 (4,396 Views)

Free Evening and Weekend Calls???

I'm a new customer with VM only been with you for less than a month.

 

I'm just wondering why I'm getting charged for calls when I have the Free Evening and Weekend calls included in my package.

 

When I recived my bill I was confused when I looked at the "Telephone Section" it says £54.36 Usage Charge

 

I'm aware that there is a couple of calls made before 6:00pm and a couple of moblie ones there to.

 

Can someone please shed some light on this as I don't know what that charge is for.

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Super solver
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Registered: ‎15-04-2010
Message 2 of 7 (4,394 Views)

Re: Free Evening and Weekend Calls???

Not ALL calls are free.
Have a look at http://shop.virginmedia.com/phone/talk-evening-and-weekends.html
(and links from that page).



TVXL(V+), BB10Mb, Ph(M)
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Registered: ‎21-10-2011
Message 3 of 7 (4,391 Views)

Re: Free Evening and Weekend Calls???

Thank you for your reply, It has helped allot. Smiley Happy

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Registered: ‎03-02-2012
Message 4 of 7 (4,307 Views)

Re: Free Evening and Weekend Calls???

the time has hanged from 6 to 7pm now for free calls....ive wrote to them to complain as the never told me it was changing.
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Fibre optic
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Registered: ‎10-06-2011
Message 5 of 7 (4,295 Views)

Re: Free Evening and Weekend Calls???


pantha51 wrote:
the time has hanged from 6 to 7pm now for free calls....ive wrote to them to complain as the never told me it was changing.

its not changed yet

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Registered: ‎19-10-2012
Message 6 of 7 (3,949 Views)

Re: Free Evening and Weekend Calls???

IV JUST FOUND OUT THAT IT CHANGED FROM 6PM-6AM TO 7PM-7AM,APPARENTLY THIS ALL CHANGED BACK IN APRIL THIS YEAR,IV JUST BEEN TOLD & I MUST OF KNOWN ABOUT IT BECAUSE THEY SENT MESSAGES THROUGH TIVO & EMAILS TO ALL CUSTOMERS! HMMM,FUNNY,SEEING THAT IV NOT LONG HAD MY TIVO + IV NOT LONG GIVING VIRGIN MEDIA MY EMAIL ADDRESS!

WONDER HOW MANY OTHER THOUSANDS OF CUSTOMERS WERE CAUGHT OUT THE SAME WAY!

WELL DONE VIRGIN MEDIA FOR YET ANOTHER SCAMMING VICTORY!!

MR DANIEL KNIGHT...

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Registered: ‎03-02-2012
Message 7 of 7 (3,860 Views)

Re: Free Evening and Weekend Calls???

Yeah i was caught out. They never sent me an e-mail.

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