on 22-04-2012 12:28
Can anyone help, i have the error code ld20 on my box and no internet its been like this since friday night. I called Virgin and they sent something to my box and it made no difference. The guy on the ohone offered me some appointments to have an engineer out. I wasnt able to be there for the whole appointment time so sked if they could put a note asking the engineer to call me in advanced so i can get home in time. I was told no, but not offered any other appointments, even though i am free pms on tues to fridays. So can any help me with what i need to do in order to fix it. Many Thanks x
on 23-04-2012 20:37
on 04-05-2012 18:14
on 04-05-2012 20:48
I do apologise about the fault your currently getting with your stb.
I have checked your area and there is definitely no fault which is affecting your service. So in order for us to fix this for you it would require a technician visit.
If you would like me to check the appointment times for you, just send me a private message with your house number and postcode and I can see what we have available.