on 16-06-2013 08:24
hello, ive recently moved into a new place and wished to bring my services with me, once here it was explained to me it would take a couple of weeks to make sure the area i was in was broadband ready (Brierley hill DY5). the previous date i had was cancelled due to a problem too. after almost 3 weeks of waiting the installation date had come (yesterday, sat 15/6/13) between the hours of 1pm and 6pm. they never showed nor did i get an explanation to why. i usually work weekends so had to have a day off which means i wouldn’t get any other days off this week. you say that you know that moving is stressful time.. but unfortunately due to virgin media this has been the most stressful part about the whole thing.
on 17-06-2013 08:18
Had the same problem too
no engineer ,they cancelled appoitment didn't tell me and then said i had to pay for a box move
no email No phone call and no text
EXCELLENT customer services 0/10
on 17-06-2013 10:58
I am very sorry you have had trouble with getting your services back up and running after you have moved house. I know moving house can be a stressful time so I am sorry we have added to this.
Due to data protection issues we will need you to give us a call so we can find out what has happened to the technician. The best number to get this information on is 150 from a Virgin landline or 0845 454 1111 (chargeable) from any other phone.
Ask to speak to someone in the Installs department and they should be able to find out what has happened for you and rectify it as quickly as possible.
on 17-06-2013 11:24
I am sorry you have also had the same problem they are supposed to call or text you if cancellation of an appointment is required for any reason.
From your message it seems you have already contacted us. Is everything now re-arranged?