Don't even know where to start with how deeply frustrated and angry I am around this
I got an email saying my bill was ready, checked it and was double charged with a late fee!
Virgin did not lift payment last month when I had money in my account and now are billing me for two months!! They have refunded fee but on checking my credit report this morning it shows this has went down as a late payment!!
What a highly stressful event out of no fault of my own and I now have to order a copy and send it to them, no compensation or reduced bill and only got a sorry.
I have typed a complaint letter and this is an extract of it. This has caused great distress and I'm appalled that nothing has been done to compensate as a result. Check your credit file!
· That I was not contacted by Virgin Media when this problem happened with an explanation of why this problem arose with an apology or next steps · That I now need to pay two months bills which come to £95 which is going to be a struggle for me to pay this month as I have organised work to be carried out at my house. · I was not contacted to advise that a payment had been missed as I could have brought it up to date at that time. · I have had to dedicate time to find out what has happened and be out financially to try and rectify this problem. · That my credit file is now showing a late payment when I have never missed a payment before and this could result in overdrafts/credit card limits etc being reduced that I have spent time building up due to a good credit file. I would like this issue rectified and to be contacted otherwise I will be speaking to a third party to further investigate this. I also do not feel that I will continue with Virgin Media when my contract comes up as I have received appalling customer service.
hi you can go to the underwriting department to outline your case and ask them to look into the entry on your credit report. I am in the process of doing this as I am bchary attributed with a debt that was incurred two years after I left a property. Whether it is going to get me any closer to resolving my issue, I don't know yet so I can't comment on how helpful this is or not. But virgin media don't seem to want to deal with may complaint unless I go through this process so I suppose I have to. My anxiety levels are continually rising. I too will be taking this further if not resolved in the next few weeks as it has had a big impact on my life (we were buying a house but all has fallen through)