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Tuning in
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Registered: ‎13-08-2009
Message 1 of 12 (810 Views)

Delete an email account

When will the email accounts control panel be back up working? Apparently I have an email account that's been hacked and needs sorting as its sending spam. How can I delete the account let alone change the password as suggested in the letter from Virgin?
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Superuser
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Registered: ‎22-02-2010
Message 10 of 12 (688 Views)
Helpful Answer
confirmed by Jen_A (Forum Team)
‎28-08-2015 00:15

Re: Delete an email account


mickyd44 wrote:
Well I ddid as you suggested, and didn't work I still can't access the bits I need.

They did however mess up my account access for 24 hours which was nice. I am able to log in again now though.

The unhelp desk said it was some maintenance work that would be fixed within 24 hours, which I found unbelievable as its not worked for months now.

So I still cannot delete the problem email that is apparently sending spam, and I still can't create a new one.

You do need to insist on this being passed through to the 2nd level team to get sorted.  All I can suggest is to try again in the morning when you have a better chance of getting though to a local call centre.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

See where this Helpful Answer was posted

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Superuser
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Registered: ‎08-06-2010
Message 2 of 12 (805 Views)

Re: Delete an email account

what happens when you log into my.virginmedia.com and goto manage account (best to login using primary account)
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Tuning in
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Registered: ‎13-08-2009
Message 3 of 12 (769 Views)

Re: Delete an email account

Its coming up with an 'Oops some things broken' page. It says this part of the site isn't running but it will be back soon. Its been like that for over 3 weeks now.
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Tuning in
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Registered: ‎13-08-2009
Message 4 of 12 (719 Views)

Re: Delete an email account

Anyone know why I wouldn't be able to access Manage My Profile?

 

I really want to delete an email account that Virgin wrote to me, to tell me it had been hacked and was sending emails.

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Superuser
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Registered: ‎22-02-2010
Message 5 of 12 (712 Views)

Re: Delete an email account


mickyd44 wrote:
Its coming up with an 'Oops some things broken' page. It says this part of the site isn't running but it will be back soon. Its been like that for over 3 weeks now.

That error message usually means that there is a problem with your account setup at Virgin Medias end.  You will need to call in to report a fault.  They should pass it on the 2nd level team who will refer it to the IT dept. to get it sorted.

 

The phone number is 150 free from a VM mobile or landline, or 0845 454 1111 or 0333  000 3101 from any other phone (chargeable).

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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On our wavelength
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Registered: ‎10-12-2011
Message 6 of 12 (692 Views)

Re: Delete an email account

I have the same problem when trying to manage my email accounts. I would like to delete most of them but get the "oops something wrong message". Anyone else with this problem?
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Superuser
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Registered: ‎22-02-2010
Message 7 of 12 (687 Views)

Re: Delete an email account


oldm8 wrote:
I have the same problem when trying to manage my email accounts. I would like to delete most of them but get the "oops something wrong message". Anyone else with this problem?

As you can see from earlier posts in this thread, (and similar posts in the forum), this error does occur from time to time.

 

You are best off following the advice I gave in post 5 of this thread.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team
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Message 8 of 12 (634 Views)

Re: Delete an email account

Hi oldm8, 

 

Thanks for your query. Graham_A is correct we'd need to have a closer look at your account to get this sorted for you. Unfortunately we're unable to do this over the forums due to data protection laws. 

 

Call us 150 free from a Virgin land line or 0845 454 1111 (Chargeable) from any other phone. To get this sorted as soon as possible.

 

Let us know how you get on. 

 

Thank you

 

Emma


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Tuning in
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Registered: ‎13-08-2009
Message 9 of 12 (607 Views)

Re: Delete an email account

Well I ddid as you suggested, and didn't work I still can't access the bits I need.

They did however mess up my account access for 24 hours which was nice. I am able to log in again now though.

The unhelp desk said it was some maintenance work that would be fixed within 24 hours, which I found unbelievable as its not worked for months now.

So I still cannot delete the problem email that is apparently sending spam, and I still can't create a new one.
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Superuser
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Registered: ‎22-02-2010
Message 10 of 12 (689 Views)
Helpful Answer
confirmed by Jen_A (Forum Team)
‎28-08-2015 00:15

Re: Delete an email account


mickyd44 wrote:
Well I ddid as you suggested, and didn't work I still can't access the bits I need.

They did however mess up my account access for 24 hours which was nice. I am able to log in again now though.

The unhelp desk said it was some maintenance work that would be fixed within 24 hours, which I found unbelievable as its not worked for months now.

So I still cannot delete the problem email that is apparently sending spam, and I still can't create a new one.

You do need to insist on this being passed through to the 2nd level team to get sorted.  All I can suggest is to try again in the morning when you have a better chance of getting though to a local call centre.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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