Over the past month our 20mb package has been slow and inconsistent, varying from the full 20mb down to speeds that would embarrass a 56K modem. Between 4pm and 11pm the internet is completely unusable, with Google taking up to 3 or 4 minutes to load. Forget anything as adventurous as YouTube.
Just registering and posting this message has taken about an hour... details below. Any help from Virgin would be incredibly appreciated.
I also live in the Brighton BN2 area and "supposedly" receive Virgin broadband. Frankly, I believe it would be more accurate to say I charitably donate to them as yet I am still to receive any kind of service (internet or customer) in return.
We are connected to the Brig15 host. A quick (extreme sarcasm implied) internet search reveals there have been complaints from residents about the quality of Virgin internet in this area for years - even featuring on the Argus website. If you wish to read the article I suggest you visit a family member or friend who subscribes to a different ISP.
Current customers have, admittedly anecdotally, reported - although from the numbers, I now suspect statistically proved to a degree accepted by the scientist of your choice - that the internet speeds are unusable during the evening when demand is greatest, thereby proving this is an issue of service provision. Virgin have had ample time to add capacity but have not.
Unless the service improves by the 12/12/10, the date the charming and extremely expensive young lady on the phone promised, then I shall be demanding a full refund for the four months of contract I have already paid, termination of the contract, and compensation as well as reporting to IPSA.
Hopefully it should not take long before the local universities pick up on the nightmare of Virgin internet in the same way they do with rogue landlords and the company realises, if it advertises a service it does not provide, makes false promises of fixes and treats customers with contempt then the speed with which they acquire new customers will start to equal their download speeds.
Nick, wherever in Brighton you may be, if you manage to get an improvement in service I will find you and buy you a curry.
Tracing route to bbc.co.uk [220.127.116.11] over a maximum of 30 hops:
1 35 ms 78 ms 108 ms 10.10.140.1 2 88 ms 10 ms 20 ms brig-core-1a-ae1-2566.network.virginmedia.net [8 0.3.65.33] 3 * 17 ms 72 ms glfd-bb-1a-so-020-0.network.virginmedia.net [212 .43.162.221] 4 23 ms 66 ms 82 ms glfd-bb-1b-ae0-0.network.virginmedia.net [213.10 5.172.6] 5 111 ms 25 ms 154 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10 5.159.46] 6 62 ms 26 ms 85 ms redb-ic-1-as0-0.network.virginmedia.net [62.253. 185.78] 7 156 ms 48 ms 88 ms 18.104.22.168 8 39 ms 27 ms 36 ms 22.214.171.124 9 100 ms 32 ms 48 ms virtual-vip.thdo.bbc.co.uk [126.96.36.199]
You are affected by a fault with utilisation on the same UBR and cable (brig-cmts-15-Cable5/0/3) . Work is being planned to resolve this under reference : F001448094. We shall update when a fix date is made available to us. The date of the 12th I believe was for another issue which would have been affecting you, this has been closed. Please accept my apologise for the inconvenience this will cause.
Paul Buchanan Help & Support Forum Team
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God, it is a year i kissed online gaming goodbye, past 6 months said goodbye to online radios and youtube.
past month almost said goodbye to browsing even off peak time.
i think i just sell my pc now and go and buy a old good newspaper, but just wordering, why did i have to pay for last year ? i think every one who where on brige 15 since november last year should get a full refund.i do not include couple of keyboard i broke from anger.