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On our wavelength
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Registered: ‎15-09-2009
Message 1 of 11 (6,200 Views)

Contacting Virgin Media complaints dept?

What is the email address for the VM complaints department?  I received a call this morning, but told the gentleman on the phone I had a letter ready to post, and asked if it could be emailed, he said yes, but I dont have an email address for the department.  Please help.

Superuser
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Registered: ‎11-08-2009
Message 2 of 11 (6,197 Views)

Re: Contacting Virgin Media complaints dept?

The Complaint email form can be found at www.virginmedia.com/contact
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I work for Virgin Media - but all opinions posted here are my own
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On our wavelength
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Registered: ‎15-09-2009
Message 3 of 11 (6,193 Views)

Re: Contacting Virgin Media complaints dept?

Thanks for the reply, which option do i choose?  I have been to these forms but it leads me to contacting them by telephone, i just want an email address.

Superuser
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Registered: ‎11-08-2009
Message 4 of 11 (6,191 Views)

Re: Contacting Virgin Media complaints dept?

Oh, apologies the forms seem to have been removed at the moment. Not sure why that is

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I work for Virgin Media - but all opinions posted here are my own
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On our wavelength
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Registered: ‎15-09-2009
Message 5 of 11 (6,188 Views)

Re: Contacting Virgin Media complaints dept?

Probably because I need to contact themSmiley Sad, is there no email address anywhere for them?

Superuser
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Registered: ‎22-02-2010
Message 6 of 11 (6,161 Views)

Re: Contacting Virgin Media complaints dept?

[ Edited ]

Nicky321 wrote:

Thanks for the reply, which option do i choose?  I have been to these forms but it leads me to contacting them by telephone, i just want an email address.


If you select any of the billing options and then click next there is an email contact form.  Not sure if this will get through to complaints though.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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On our wavelength
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Registered: ‎21-03-2010
Message 7 of 11 (6,136 Views)

Re: Contacting Virgin Media complaints dept?

Hi there, is there anyone 'officially' from VM who reviews these messages please? I have been emailing for weeks regarding an upgrade query.

Finally got a reply (although it did not answer the problem - they never do!). One paragraph said my query had been forwarded and I will be contacted shortly (I haven't) and the next paragraph said they could not continue with my query as I had ended my contract with VM (I haven't). 3 emails later - nothing. Why do VM not want to talk to their customers?

Joining in
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Registered: ‎14-12-2012
Message 8 of 11 (5,153 Views)

Re: Contacting Virgin Media complaints dept?

I have sent a message to have a Virgin Media Website removed 'http://www.lacontie.webspace.virginmedia.com/' 

The site is no longer valid, & I'm unable to get a response from the owner !!  Needles to say I've had no reply from Virgin to date.

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Forum Team
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Registered: ‎23-11-2011
Message 9 of 11 (5,116 Views)

Re: Contacting Virgin Media complaints dept?

Hi videopro, 

 

A request to have a personal web page removed must come from the account holder. Please get the PWP owner to call Virgin Media to get this donel


Jen
Forum Team


Tech fan? Have you read our Digital life blog yet? Check it out


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Registered: ‎14-12-2012
Message 10 of 11 (5,109 Views)

Re: Contacting Virgin Media complaints dept?

Many thanks for your reply. Unfortunately the PWP owner will not return any calls or emails.
Is the next step to involve our Legal Team, because his Web Site is “Spam” as the Information it contains is no longer valid.
Brian
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