How is the best way to contact Virgin Media support staff from my Orange mobile phone, in the event that my broadband connection goes down?
From a land line, it is possible to dial 0845 454 1111 to contact an engineer. However,I am replacing my landline with a mobile phone. From my mobile (provided by Orange), I have to pay heavily for the use of an 0845 number, and it takes several minutes to get through to an engineer via the automated call handling service. I reckon it will cost all of my pay as you go credit just to get through to the engineer using 0845 from a mobile. Is there an alternative number that can be used from mobile phones that can be used here?I get free calls to local numbers and other mobiles, but not for 0845 numbers. I am hoping that there is a local office number number that I could call that begines with an area code (preferably something beginning with 0121, 01384 or 01543 or something like that).
Often I just need a line reset done from the remote side. I don't really want all of my mobile credit zapped each time that I require this.
Alternatively, I would be happy if I could just text RESET and my account number to some number, and my connection gets reset. (This is probably a pipe dream. I know.)
Unfortunately we only have the 151 or 0845 454 1111 numbers for customers to dial us on. You can use the forums for support, if you have a working connection. Otherwise you will have to call in.
Paul Buchanan Help & Support Forum Team
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sjoerd wrote: This is simply untrue, you are alo breaking the law by this statement, you are legally obliged to disclosed to disclose the landline number behind the premium number!
0845 is NOT a premium rate number and there is no law stateing that all,good fail there though and guess what dailing the 0845 number doesnt go to 1 specific landline number therefore the reason behind it being a NON geograpical number.
I have tried to contact Virgin in regards to my ongoiong broadband connection issues, I was informed in the Virgin Media shop in Huddersfield that I was not able to use their phone because it is no longer allowed
I informed the shop, service team, that my broadband was not really working and I was very disappointed with the service I had received up-to-date, I was previously a SKY customer and the broadband service was much much better. I was informed that they could do nothing to help me. When I explained the cost of phoning Vigin from a mobile phone they suggested I purchase a Virgin Phone.
I am lucky I have only a one year contract, because of the way I have been treated and the poor customer service I have experienced I will be terminating my contract in the very near future.......
Poor Broadband Service, Very Poor Customer Service = Poor Customer Retention