I am hoping that someone maybe able to assist with this frustrating problem...
I am connected via a Virgin supplied wireless router (D-Link DIR-615). All internet and email functions seem to be working fine; however, the router will not allow me to connect to my work VPN.
The IT department at work say that this is a problem that Virgin have, not just with my organisation, but other organisations using VPN. They tell me the only way to resolve is to purchase a Belkin router.
I waited 3 weeks for the router in the first place (due to the Ash Cloud) during which time the PC was connected directly using an ethernet cable from the modem to the computer. The VPN connection worked fine when hard-wired, but now when wireless.
I dont want to have to hook up the ethernet connection everytime I want to log-on to work. The cable is about 10 metres long running from the modem in the living room to the study upstairs! and then my wife is unable to use her laptop wirelessly.
The problem is then obviously the router... any ideas?
I recently purchased DIR 615 router from Virgin could connect perfectly to Internet but could not connect to office network using VPN like many others had no joy with Virgin Support. Scoured many forums for similar problems and discovered there many users out there with same problem using the DIR 615 router.
Finally found a thread that worked for me involving flashing the router to dd-wrt firmware once completed I now have VPN access to my Office network.
Please be aware if you go this route you are overwriting the Virgin Firmware and probably invalidating warranty.
As I say this worked for me..............Here is the link
Thanks very much for the response; this looks like sound advice and I want to give it a go (getting fed-up with trailing the ethernet cable all over the house!), but unfortunately I can't seem to access the two drop-box files?
I seem to be one of the growing number of Virgin users who have good email connection using a Dlink DIR-615 router, but no vpn connection. I can get vpn connection with a Netgear router.
I have down loaded the 2 Dlink files that I need to flash the router. I have also downloaded the User manual for the DIR-615.
When I read the manual, I find out that I have to configure the router, at its simplest, using the Setup Wizard. However, even that seems to be quite complicated: I need to enter MAC addresses, Static or Dynamic addresses, PPPoE or PPTP, L2TP, etc. All very complicated. If I just use the two downloaded files, can I forget about all the above? If I backup the current, pre-flashed router settings, can I import them into the flashed router to save me a lot of effort?
If, in the end, i have to buy a new router, which one would anyone suggest?