I was wondering if anyone knew what the correct email address I should use for sending VM complaints to?
I have looled at the 'contact us' sections and only found the customer service telephone number. I certainly don't want to call them as the waiting times are shocking and emails are a good written record of what was stated.
Been having awful issues with my internet since day 1 and already have a thread on the go for that fault in the BS7 area...
Sadly you probably won't get any response from this.
Your only option is to crack the Virgin email addressing naming convention and then look up a senior person and then email them direct.
That's what I did after spending 8 months complaining - ringing the 'help desk', sending letters (yes, real old-fashioned surface mail of a physical nature costing a fortune per byte), completing online forms, pushing forum entries, requesting endless and useless engineering visits, equipment swapouts, repatching street panels - blah blah blah - and all becuase the Virgin backbone running docsis3 was overloaded at many points between my street and where I wanted to be on the internet - game servers.
You can write to their complaints department - but there is no complaints dept email or complaint form ... unless of course they have decided to become human beings of the 21st century and accept that their customers do occasionally want to contact them for a complaint and that sending a letter is a 19th century approach, let alone a 20th or 21st century option - but I doubt they have added this much needed functionality since my last efforts.
You can write to their complaints department - but there is no complaints dept email or complaint form ...
Yes there are, you get to it as I described in my previous post. There are also similar complaint email forms available in the Billing catagory and General Enquiry catagory for Installation and Customer Service complaints
********************************** I work for Virgin Media - but all opinions posted here are my own
I hate to disagree with you - but I (along with most other folks who have posted about this topic) have NEVER received a reply from completing those forms. Unless you already have a fault reference then that will not work.
Can you please confirm that these complaints are now really and truly passed to the complaints dept and are responded to, and if so, when did this change occur?