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Registered: ‎28-01-2011
Message 1 of 5 (741 Views)

Change my primary account name

Hi new to this had virgin for 2 weeks now, problem after problem, but now for my next problem the installation guys where having lot's of trouble with my broadband and set my primary account to something that is impossible to remember CAN IT BE CHANGED !!!!!!!!!! Or is this something virgin can't get right.

Many Thanks for any help

windy10


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Super solver
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Registered: ‎15-04-2010
Message 2 of 5 (730 Views)

Re: Change my primary account name

I don't believe it can be changed at the moment.
This may be possible once the other email migration problems have been solved.
i.e. LATER than this http://community.virginmedia.com/t5/Email/Email-Domain-Change-for-blueyonder-co-uk-and-NTLworld-com/...


TVXL(V+), BB10Mb, Ph(M)
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Hero
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Registered: ‎28-01-2010
Message 3 of 5 (723 Views)

Re: Change my primary account name

windy10, if you only joined 2 weeks ago then the legacy email domain names issue won't be relevant.

 

If you don't like your email address then just create one you do like. You can't delete or change the 'primary' one, but neither do you have to use it (except for logging in to My Virgin Media in order to manage your account).

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Joining in
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Registered: ‎28-01-2011
Message 4 of 5 (686 Views)

Re: Change my primary account name

Hi Whiz kid thanks for your reply

 But this is why i want to change it so i can manage my virgin media account the one the engineer give me is just a jumble of letters.

Thanks

windy10

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Superuser
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Registered: ‎11-08-2009
Message 5 of 5 (681 Views)

Re: Change my primary account name

If it's just a jumble of letters then you most likely haven't yet created a primary e-mail address

 

All you should need to do is log into My Virgin Media using the details you have and then go to 'Manage Household Accounts' to create a login you want to use

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I work for Virgin Media - but all opinions posted here are my own
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