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Registered: ‎29-03-2012
Message 1 of 5 (246 Views)

Cant return equipment!

Hi everyone,

After moving home I had to cancel VM as they dont provide the service in my area.

This morning (via mail forwarding) I received empty boxes, told I have to pack up the equipment and take it to a Collect+ to return it.
However, after looking on the website there is no collect+ in the town where I live for me to take it to.

What am I supposed to do?


Thanks in advance

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Alessandro Volta
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Registered: ‎25-07-2011
Message 2 of 5 (242 Views)

Re: Cant return equipment!

Is there a VM store near you?
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Forum Team
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Registered: ‎05-12-2011
Message 3 of 5 (195 Views)

Re: Cant return equipment!

Hello BondyUK

 

Sorry but I am unable to identify you from your last forum login. 

 

Would you please give our customer services a call so we may help you.

 

Thanks so much

 

 

 


Nicola
Forum Team
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Tuning in
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Registered: ‎29-03-2012
Message 4 of 5 (163 Views)

Re: Cant return equipment!

Hi,

 

Thank you both for your reply.


Gary, no unfortunately I do not have a VM store in my town.

Nicola, yeah I guess I will have to give them a call.

 

 

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Forum Team
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Registered: ‎29-05-2013
Message 5 of 5 (135 Views)

Re: Cant return equipment!

Hi BondyUK,

 

Thank you for getting back to us hope that customer services got things sorted for you. 

 

Let us know how you get on. 

 

Al the best. 

 

Emma


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