I've had no internet connection since the middle of last week.
Spent a good long while on the phone with a very helpful Virgin Media staff member on Saturday, who eventually concluded that my McAfee virus protection software could be to blame...
(My PC certainly sees it's network connection, but registers it as local only - my interactive service is working on my set-top box too, which normally indicates the internet should be working)
Checking some forums online from work on Monday, I discovered the McAfee update issue, so followed the steps for the fix as directed by them, then completely removed the Mcafee sofware when that didn't work.
I've tried plugging the network cable back into my old PC which has never had McAfee installed and that cannot connect to the internet either.
This leads me to conclude that the problem is with the Virgin Media Service, not my PC.
Does anyone have any ideas what I can do to fix this?
I have checked the network in your area and cannot see any issues at present. It also looks like you are getting a valid IP address from our modem. Are you able to complete any pings or traceroutes?
You perform a ping (type ping google.co.uk) and a traceroute (type tracert google.co.uk) from your Command Prompt and press Enter, and post the results here. If you're using a router can you remove this while performing these tests.
Help & Support Forum Team
Paul McDonough Technical Strategist : Delivery Innovation. @Virginmedia Personal tweets @guitaraholic
It has nothing to do with that warning. The member of Staff would of said it because they have problems. I wish this company would start being straight with people.
"It's your Firewall"
"You may have a virus"
"You may have a Trojan"
Pop excuses Virgin will use... As well as just hanging up on you.
28/04/10 - Replied 18/04/10 I'd use other words than delay.
It's bad to hear that this happens more than just to me, but I feel a little better that I'm not the only one. It's pretty hard to argue against their suggestions when they seem so certain and I'm really not.