The problem of not being able to login to the Superhub has been an issue for months and months, and has affected many Virgin customers (as proved by posts on several other threads). For example, it has been a major issue for myself from the day I first received a Superhub in Jan'12.
Customers find they can only see the Superhub login page after a reset or power cycle, but after a few days any attempt to access the login page (192.168.0.1) results in a time out. Clearly, it is unacceptable to expect customers to reset their Superhub every few days.
The issue is due to a Superhub firmware bug in R30, that was never fixed in R36 i.e. the issue has been there for many, many months.
Regardless of what Virgin staff may believe, it is not a Chrome related issue. For example, I have never run Chrome, yet have always had the issue. I have only every run Internet Explorer(on two seperate PCs) and Safari(on two separate iPads, plus on an iPod Touch) i.e. the issue is seen on five separate devices, none of which runs Chrome. Also, many other customers have posted that they have not been using Chrome.
I do wish this issue was taken more seriously by Virgin, and given some effort to fix, and also not confused as a Chrome related issue.
FYI, another thread has been running for many months describing the same issue. So far that thread has nine pages of posts i.e. many posts from many users covering both R30 & R36. Maybe you should add your comments there are well in the hope of getting some action from Virgin to fix the generic firmware bug.
Sorry to see that you've experienced problems with our equipment, just to clarify - have you performed a factory reset on the Superhub?
Help & Support Forum Team
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.
If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.