Menu
Reply
Just joined
  • 1
  • 0
  • 0
Registered: ‎22-04-2012
Message 1 of 5 (210 Views)

CALL COSTS

Hi

 

I was wondering why i am being charged for phone calls, when i am supposed to be on unlimited - i understand if i go over the hour then i will be charged - but have noticed i am being charged even if on a landline for 2 mins - please advise if this is correct

 

thank you

chrisitne dunn

0 Kudos

All Replies
Super solver
  • 1.92K
  • 92
  • 146
Registered: ‎15-04-2010
Message 2 of 5 (202 Views)

Re: CALL COSTS

You are also charged for "feature activated" calls - e.g. callback (1471 3) etc. Could that explain it?


TVXL(V+), BB10Mb, Ph(M)
0 Kudos
Joining in
  • 6
  • 0
  • 0
Registered: ‎14-02-2012
Message 3 of 5 (184 Views)

Re: CALL COSTS

 
0 Kudos
Joining in
  • 6
  • 0
  • 0
Registered: ‎14-02-2012
Message 4 of 5 (174 Views)

Re: CALL COSTS

Can someone please give the contact details for the complaints department or explain how you can justifiy charging me £50 for 4 phone calls to South Africa (off peak)? im not able to make sense of it!!! its outrages...

0 Kudos
Superfast
  • 420
  • 2
  • 66
Registered: ‎14-12-2011
Message 5 of 5 (145 Views)

Re: CALL COSTS

Hi gsmith2606,

We can't deal with billing queries on the forum, but this link might help you understand our call packages & charges,
http://store.virginmedia.com/phone/phone-fibre-optic/about-virgin-media-fibre-optic/how-much-do-call...
If you have any other questions you will need to call our customer services team on 150, and they will be able to help you further.

Regards,


Lesley Chenard
Help & Support Forum Team

0 Kudos