I don't have enough information to be able to check the relevant part of the network, nor to check the customer's modem. If they were to post on here then I could track down where on the network they are and run the relevant checks?
I have the same problem in the Poole area. For the last 3/4 days the connection suddenly drops. The sync light starts flashing madly and the ready light also flashes. It normally sorts itself out, but I'm fed up of losing connection for an hour or two each evening.
I've been losing connection for the past month now. Had an engineer visit who told me it was my PC that was the problem! I informed him that a neighbour had been told there was an intermittent connection problem in the area by CS.
He told me HE was the engineer and not me and knew what he was talking about. I stood my ground and he eventually phoned someone only to be told there was indeed a fault in the area!
Today has been really bad for losing connection. I have screenshots from the Status page each time there is an outage and would like to ask who I should contact to ask for a reduction in my next bill. Any help would be greatly appreciated.
As your last visit to the board was from a non Virgin Media IP address, and your forum mail address does not link back to a Virgin Media account, I am unable to locate your account details. I have sent you a private message and will be happy to look into this for you once a reply has been received.
It's been happening for a month now, not two days, but there has probably been a couple of issues causing the problem. Although all has been fine today, if I have any more problems I will post power levels.
Reported on: Fri 25 May 2012, 06:31 PM Estimated fix time: Sun 27 May 2012, 11:00 PM Fault reference: F002015191
We haven't had a proper service for some time now - certainly long before this was supposedly reported. Yesterday was very bad - I couldn't connect to more than one website at a time on my laptop using wifi, my desk top comuter ditto, both mine and my husband's Virgin mobile reported 'No service available'.
My business is dependent on using the internet - basically I haven't been able to work properly now for at least the last three days.
Virgin customer service appalling. They have now compunction about blaming anyone except themselves and I have been lied to by them on one than more occasion and also been roundly told off by one of their engineers. I'm finding as many forums as I can to post this on.