on 18-09-2012 14:58
Have been unable to access my @blueyonder.co.uk account all day using Windows Live Mail also virginmedia web site does not recognise my user name or password. Have tried changing settings as advised on help forums but still no joy. Any solutions please?
on 21-09-2012 21:22
on 22-09-2012 15:46
Over the last week the blueyonder email address my wife uses has stopped working, and now the one I use has also gone. Can you please advise?
on 25-09-2012 11:29
Sorry to hear about your email address disappearing. Have you logged into MyVirginMedia and checked under your profile then manage accounts, to see if blueyonder email addresses are present?
Are you using an email client from were the email addresses have disappeared? Can you please elaborate.
on 25-09-2012 19:49
I logged in under my virginmedia.com email address (which I rarely use) and went into Manage Accounts. The only thing it shows in there is the Setup New Accounts button, whcih i don't need to do. Is that screen supposed to show any existing accounts, because its not showing any.
I use Outlook 2010 to login to my blueyonder accounts, and have for many years. Also I can no longer login from my iphone either. I can't find anywhere to login via webmail anymore, as any virgin media sign in pages only accept my virginmedia.com email address, as if the other accounts don't exist or the password for them has been changed (which I've not done).
Outlook says the server responded with:
-ERR [AUTH] Username and Password not Accepted.
Both my blueyonder accounts were working on outlook and iphone until about a week ago.
Have my accounts been deleted?
on 26-09-2012 11:19
on 26-09-2012 14:55
on 26-09-2012 19:27
Having intermittent email problems today. Cannot log on for periods- message from MS Outlook is 'cannot log onto to the IMAP server- please try again later' or something similar- I cannot recall the exact message as this time I was able to log in. This kind of thing happens occasionally, but regularly- the interval varies. All settings are as per Virgin instructions for BY emails....