Hi, This may have been covered before but I couldn’t find anything in the forums. I got Blueyonder broadband in 2006 and have been using a Blueyonder e-mail address ever since. My partner previously had a Blueyonder e-mail address from another household (within the same area), and has been using that address as well. The Virgin Media account originally associated with that e-mail address has been closed for over a year now. I wanted to know if it’s possible to have my partner’s e-mail address/alias associated with our current Virgin Media account as not to lose that e-mail address, which would be a disaster. I’m surprised it still working but we can’t use it to logon to Virgin’s web mail. So, there’s no way to administer the e-mail account either. It’s currently setup with POP under Outlook. I tried calling the Helpline but no one seems to know anything. Thanks.
I'm inclined to agree with TrickieJohn, it is unlikely that this address could be imported into your account, and if it was then it would most likely replace the existing addresses on your account rather than be added as an extra.
The unwanted effect of trying to pursue this issue, is that you may lose the limited access that you currently have to the address if the IT team start poking around on the server.
It is likely that this mail address will one day stop working anyway, and you should ensure that you have backups of all important mails, and start weaning people away from this address in readiness for the day when it will cease to work.
can anyone help please - i can send emails from my blueyonder account but when you send to the blueyonder address account the messages bounce back saying Delivery to the following recipients failed. I haven't changed any settings.