Menu
Reply
Joining in
  • 2
  • 0
  • 1
Registered: ‎24-08-2013
Message 1 of 3 (168,836 Views)

Blueyonder.co.uk email login

Have tried to access my blueyonder.co.uk email account via virginmedia.com and it no longer recognises my email address. Email address is definitely still live as no issues with accessing email account via Outlook etc. Any assistance appreciated. 

Superuser
  • 6.08K
  • 856
  • 2.29K
Registered: ‎22-02-2010
Message 2 of 3 (169,712 Views)
Helpful Answer
confirmed by James_W (Community Lead)

Re: Blueyonder.co.uk email login

There is a tool to check what your username for webmail purposes is here: https://ipauth.virginmedia.com/SSO_BLUEYONDER/servlet/StartupServlet

 

Enter your blueyonder email address into the checker and it will tell you what your user name is.

 

If the alias checker does not recognise your email address then it may be that your email account has become 'orphaned' from your virginmedia account.  If this is the case you will have to ring in on 151 (free from a VM mobile or landline) or 0845 454 1111 from any other phone provider (chargebale) - select the problem with broadband option

 

 

You can go directly to the blueyonder webmail page via this link: https://mail.blueyonder.co.uk

 

 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

See where this Helpful Answer was posted


All Replies
Superuser
  • 6.08K
  • 856
  • 2.29K
Registered: ‎22-02-2010
Message 2 of 3 (169,713 Views)
Helpful Answer
confirmed by James_W (Community Lead)

Re: Blueyonder.co.uk email login

There is a tool to check what your username for webmail purposes is here: https://ipauth.virginmedia.com/SSO_BLUEYONDER/servlet/StartupServlet

 

Enter your blueyonder email address into the checker and it will tell you what your user name is.

 

If the alias checker does not recognise your email address then it may be that your email account has become 'orphaned' from your virginmedia account.  If this is the case you will have to ring in on 151 (free from a VM mobile or landline) or 0845 454 1111 from any other phone provider (chargebale) - select the problem with broadband option

 

 

You can go directly to the blueyonder webmail page via this link: https://mail.blueyonder.co.uk

 

 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
Joining in
  • 2
  • 0
  • 1
Registered: ‎24-08-2013
Message 3 of 3 (168,816 Views)

Re: Blueyonder.co.uk email login

Thanks Graham, much appreciated. Seems my email address has become orphaned so will call Virgin Media. 

0 Kudos