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On our wavelength
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Registered: ‎25-01-2010
Message 1 of 10 (437 Views)

Blueyonder Web Server Down????????

I'm overseas trying to access webmail. I've been unable to get on for over an hour now. It's not available.

What's going on?


Thanks
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Superuser
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Registered: ‎22-02-2010
Message 3 of 10 (435 Views)
Helpful Answer
confirmed by Strummer61
‎28-08-2015 00:15

Re: Blueyonder Web Server Down????????

It is working ok here in Bristol.  Have you tried using this link: https://mail.blueyonder.co.uk ?

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Graham
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Superuser
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Message 5 of 10 (420 Views)
Helpful Answer
confirmed by Strummer61
‎28-08-2015 00:15

Re: Blueyonder Web Server Down????????

Have you got a proxy server set in the LAN settings of your browser?  If so try without using the proxy.

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Graham
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On our wavelength
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Registered: ‎25-01-2010
Message 2 of 10 (435 Views)

Re: Blueyonder Web Server Down????????

This webpage is not available.

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.
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Message 3 of 10 (436 Views)
Helpful Answer
confirmed by Strummer61
‎28-08-2015 00:15

Re: Blueyonder Web Server Down????????

It is working ok here in Bristol.  Have you tried using this link: https://mail.blueyonder.co.uk ?

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
On our wavelength
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Message 4 of 10 (423 Views)

Re: Blueyonder Web Server Down????????

Just tried that link now, thanks. I got exactly the same result.

I'm in Holland BTW.
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Superuser
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Registered: ‎22-02-2010
Message 5 of 10 (421 Views)
Helpful Answer
confirmed by Strummer61
‎28-08-2015 00:15

Re: Blueyonder Web Server Down????????

Have you got a proxy server set in the LAN settings of your browser?  If so try without using the proxy.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
On our wavelength
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Message 6 of 10 (412 Views)

Re: Blueyonder Web Server Down????????

Thanks Graham

That's not something I would have done. Wouldn't have a clue. I'm using a Google Nexus 7 & have been accessing it every day. Today it just didn't work for the first time.

The only thing I can think off is that I cleared web history, but that shouldn't effect anything, should it?
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On our wavelength
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Message 7 of 10 (387 Views)

Re: Blueyonder Web Server Down????????

Well, this is strange. I was able to connect at the place I'm working via wireless all week, but today not. I can connect at the hotel, so clearly something happened there. I've still got full internet access, including Gmail. Just not my Virgin webmail. Would they have to specifically block that address to give this result?
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Forum Team (Retired)
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Message 8 of 10 (332 Views)

Re: Blueyonder Web Server Down????????

Hi Strummer61,

 

I'm sorry to hear your facing problems connecting to your email,

 

It may be that work have blocked the site, Have you tried using an alternative browser? 


Leanne K
Help & Support Forum Team

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Registered: ‎05-08-2012
Message 9 of 10 (317 Views)

Re: Blueyonder Web Server Down????????

[ Edited ]

I am having similar problems connecting to webmail for all my blueyonder, although I can still get 'most' blueyonder emails in outlook. Naturally one I want has disappeared and now I cant get to webmail. Have our accounts been orphaned?

I have been having this problem for a while now

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Forum Team (Retired)
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Message 10 of 10 (262 Views)

Re: Blueyonder Web Server Down????????

Hi andy-n,

 

I am sorry to hear your having trouble there with your emails too.

 

I have checked the service and it seems we have issues with POP,SMTP and IMAP which is affecting customers using email clients at the moment. This issue is not affecting anyone who uses webmail and after checking my own ntlworld and blueyonder accounts I find these are loading up fine and working as intended.

 

If you still cannot access your blueyonder emails maybe it has become orphaned. Unfortunately I am unable to check this for you here via the forums due to the requirements of the Data Protection Act. If you are still having problems then please give us a call so we can see it live. If it is orphaned we will do our best to try and retrieve it and add it back to your account for you.

Kind regards,


Colin_B
Help & Support Forum Team

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