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Registered: ‎24-09-2013
Message 1 of 2 (111 Views)

Bandwidth throttling

I am under the impression that Bandwidth throttling only occurs when you go over the threshold of teh fair usage policy. I am 100% certain I am not over this threshold yet my connection is throttled during peak times to the point it is unusable. I don't see the point of paying for a service I am not getting. Any help or advice on the matter would be appreciated.

 

Mark

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Registered: ‎18-12-2012
Message 2 of 2 (79 Views)

Re: Bandwidth throttling

Hi Dimeebo

 

Sorry to hear about the problems with your service, I would like to test the connection but I haven't been able to locate your account via four forum details.

 

Would you be able to send me a PM with your account / telephone number and account holder name please? If possible, I'll look into testing this issue right away.

 

Speak soon

Craig


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