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Registered: ‎16-04-2012
Message 1 of 2 (811 Views)

BBC iPlayer - This content doesnt seem to be working on HD only

Hi,

 

When my internet does work I like to watch programs on iPlayer, the last couple of days I have been unable to access HD content on multiple devices (Win 7  PC, Win 7 Laptop and a Mackbook) as it comes up with a "this content doesn't seem to be working" error. I can however watch SD content on iPlayer no problems.

 

There is no issues according to the BBC website and I can't see anyone complaining on their forums.

 

Can you please investigate.

 

Thanks,

 

Molesy

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Registered: ‎23-11-2011
Message 2 of 2 (767 Views)

Re: BBC iPlayer - This content doesnt seem to be working on HD only

Hi Molsey,

 

Your network segment is suffering from high load at peak times and this is the likely cause for the problems your experiencing trying to stream HD content from the BBC iPlayer service.

 

This has been raised on fault ref. F001973849 and currently has an estimated fix date for the end of August.

 

We're very sorry for the inconvenience this may cause.

Ralph_R
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