I recently bought a new phone with integral answering machine. The phone rings and we are able to make calls, however the answering machine does not work. We've swapped the phone for three times in the last month - the last time for a different model BT Synergy 6500. The answering machine still doesn't work. We took the phone to our neighbours who plugged it in and say they can leave messages no problem.
Virgin say we don't have the Virgin answering machine switched on and they've have been out and tested the line but cannot find a fault. Customer Services say that my phone is not compatible with Virgin phone line.... I am out of patience - please can you help?
I too have a Synergy 6500 that, following my move to a different part of the country, does not work in the way you say i.e. the machines issues one word of the answer message and then cuts the caller off. I contacted BT who asked me to 'reset' my machine by unplugging it for 15 minutes and then going through the set up procedure - this did nothing to improve the problem. I have just recontacted BT who now inform me that I am not the only person with this problem and that one of their customers informed them that the cause is that the line impedance is incompatable. I have no idea if it is too high or too low. Virgin answer desk say they do not know of this problem and that they can't help as the phone is working (in that I can make and receive calls). I see that the Virgin shop supply this phone so it should work. Does anyone know where to go from here?
I'll need to get one of our telephony switch engineer to check something regarding this fault as it seems very similar to an issue I raised a very long time ago.
It's a but busy on the forums at the moment so I'll raise a fault ticket later on tonight and update you with the reference numbers then.
Laura_S Help & Support Forum Team
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