If you have a Netgear DGN1000 router supplied by Virgin, then you should see a sticker on the side with the ip address and login username and password required to access your router diagnostic webpage. The wireless passphrase should also be listed there.
If in doubt, please ring 084 454 1111 and after a brief security check, we can provide the information you need.
Thank you for your cooperation.
Hope this helps.
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