Menu
Reply
Joining in
  • 1
  • 0
  • 0
Registered: ‎17-08-2012
Message 1 of 3 (725 Views)

8 digit account number

want to switch to ebilling but need a 9 digit number. put a 0 in front of my 8 digit number and it says account belongs to a completely odd email address which none of us have ever seen before. spoke to someone at virgin who had nothing to offer. any suggestions?

0 Kudos

All Replies
Superuser
  • 14.5K
  • 1.13K
  • 1.96K
Registered: ‎11-08-2009
Message 2 of 3 (724 Views)

Re: 8 digit account number

It could be just a record error, you should be able to reset the email address using this https://ebill2.virginmedia.com/ebill2/forgotten-email.jsf
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Joining in
  • 3
  • 0
  • 1
Registered: ‎24-08-2012
Message 3 of 3 (672 Views)

Re: 8 digit account number

I have the same problem. This is ridiculous.

They simply want to make it difficult for people to register for E-billing, so they can take the £1.75 on top.

0 Kudos