12-03-2012 09:29 - edited 12-03-2012 09:30
So I ruthlessly plugged the benefits of TiVo and VM and finally got my neighbours to switch to VM and even through the recommend a friend.
Initially I was told it was after the first bill, now they're (VM) saying third bill?
Anyone gone through this process and if you did how long did it take to get the credit?
Thanks for any help.
Answered! Go to Answer
on 12-03-2012 09:30
on 12-03-2012 09:31
i have only done this the once
but my friend paid their 1st bill and then i got my £50 credit added on my next bill
so i would presume its the same as always on their first bill when they pay it
They are now on their second bill.
on 12-03-2012 12:20
your friend has paid their first Virgin Media Cable services bill you will receive a £50 credit applied to your Virgin Media account. You, the customer, must be an active Virgin Media Cable customer when the friend pays their first bill in order for you to qualify for the £50 credit.
the above taken from
so yea it sounds like an issue on virgins servers which needs looking at
on 13-03-2012 02:27
I recommended a friend once, they signed up etc, paid on time. Telewest (as they were known at the time) never bothered paying me what they promised.
Since, I stopped recommending them to anyone.
on 13-03-2012 07:45
i had a nightmare getting my money credited to my account when rec a friend. They kept saying its done but it was never, so i e mailed a complaint to vm and a complaints lady rang my house within a few days and sorted it out straight away.
Took about 3 months for the money to appear into my vm account mind.
on 13-03-2012 17:29
I spent a load of effort convincing some friends to ditch their Sky package and come over to a VM TiVo box package... only to be told I couldn't have the £50 because they weren't new customers because they already had the phone from the old NTL days...
Similarly, my work started a Corporate Partner scheme with VM discounts for new customers; I didn't qualify because I was already getting all three services...
Wish I hadn't bothered...
on 24-03-2012 13:02
When my friend came over from Sky she double checked that we would get the credit and was told there was a note on her account and on ours. When we didn't receive the credit a few weeks after she paid her first bill, she checked with CS and was told again that there was a note on her account linking it to ours, and the credit was probably on its way.
After the 2nd month of not seeing it on our bill, I phoned CS and was told that my friend had taken a special "switch from Sky" package so wasn't eligible. I wasn't having that - what difference does it make what package she chose? We recommended, she signed up, and she checked several times that the recommend-a-friend was applicable.
I was then told that we should have had an email when she signed up with a code which would be activated when she paid her first bill. As we never got an email, we weren't eligible for the credit. How were we supposed to know we should have had an email?? We did what they asked - it was their operator who failed to follow procedure. Very fed up by this point, so I told the woman at CS that we were sick of them lying to us and put the phone down on her. Got a call back 10 minutes later saying that she had spoken to her manager and they were giving us the credit "as a goodwill gesture".
I won't be recommending them again.
on 01-10-2013 16:51
I've got 2 Virgin accounts on 2 properties so I'm trying to recommend me to myself to get the credit. I've received both the recommender and recommendee emails and both say they're going to phone me. Problem is, my Virgin phone installation hasn't gone well and I have no phone line at the new account so that can't happen - I hope this will be sorted soon but would prefer Virgin to email me to complete the confirmation process - as this is an option - rather than rely on the phone. What do I have to do to get this option activated, please.