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On our wavelength
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Registered: ‎18-06-2011
Message 1 of 16 (946 Views)

4oD on TV Choice is full of holes

4OD on Virgin Choice is still full of missing episodes.

Here is a list of incomplete series, and it is not exhaustive, I haven’t got the time to check all programmes:

Bo Selecta Sr 3

Skins Sr 4

Teachers Sr 2

Inbetweeners Sr 1

Inbetweeners Sr 2

The IT Crowd Sr1

Kevin Bishop Show Sr 2

Peep Show S2

Virgin what is going on? Why don’t’ you check the uploads?

I am paying for this service, which quite frankly is not fit for purpose.

Please could you talk to the programme provider, be it Channel 4 or Red Bee Media, and sort this problem out.

 Smiley Mad

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On our wavelength
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Registered: ‎18-06-2011
Message 2 of 16 (886 Views)

Re: 4oD on TV Choice is full of holes

Nobody at Virgin has had the courtesy to reply about this matter,
I have spoken to Red Bee Media who have the VOD contract and they told me the problem is with the virgin interface and they have been having lots of problems...so Virgin please sort this out.
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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 3 of 16 (865 Views)

Re: 4oD on TV Choice is full of holes

Hi gazzza123,

We already have a fault ticket raised for Bo Selecta. The reference is: 1687982.

I will need to look into the other shows individually. I will update this thread once I've done this.

Regards

Laura_S
Help & Support Forum Team


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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 4 of 16 (832 Views)

Re: 4oD on TV Choice is full of holes

Hi gazzza123,

Just to update a fault ticket has now been raised for:

Skins Series 4 - only episode 6,7,8 listed
Teachers Series 2 - only episode 1 & 4 listed
The IT Crowd Series 1 - only episode 2 & 6 listed
Kevin Bishop Series 2 - only episode 1 & 6 listed
Peep Show Series 2 - only episode 1, 4, 6 listed

The fault ref is: 1703714.

The inbetweeners is listing 1-6 episodes this is correct.

Regards

Laura_S
Help & Support Forum Team


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Registered: ‎26-08-2011
Message 5 of 16 (766 Views)

Re: 4oD on TV Choice is full of holes

So 12 days later........ No Change.

 

Any chances of an update? 

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 6 of 16 (717 Views)

Re: 4oD on TV Choice is full of holes

Hi, this has been passed to Channel 4 to investigate as it appears to be a fault from their side which is currently being investigated, apologies


Chris Glen
Help & Support Forum Team


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On our wavelength
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Registered: ‎18-06-2011
Message 7 of 16 (694 Views)

Re: 4oD on TV Choice is full of holes

I'm told by channel 4/ Red Bee Media that the fault lies at the virgin end.
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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 8 of 16 (677 Views)

Re: 4oD on TV Choice is full of holes

Hi gazzza123

 

I have just checked the fault ticket and it is still assigned to an external support group at the moment.

 

Will let you know if the ticket gets updated today.

 

Thanks


Brian_J
Help & Support Forum Team


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Registered: ‎20-09-2011
Message 9 of 16 (621 Views)

Re: 4oD on TV Choice is full of holes

Any news?

 

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Forum Team (Retired)
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Message 10 of 16 (607 Views)

Re: 4oD on TV Choice is full of holes

Hi there

This is still ongoing and no update as of yet. Apologies I cant give you any more information.
Thanks
Claire

Claire D
Help & Support Forum Team


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