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Registered: ‎13-04-2011
Message 1 of 2 (227 Views)

24hr+ No Phone line

[ Edited ]

Yesterday, 12/04/11, just before 10:10am, all my services went down, BB, TV & Phone.

 

The main cables in the street were cut during road works.

 

Last checked before going to bed, nothing working yet.

 

The BB & TV were repaired and working when first checked this morning at 05:30 - No Phone Line.

 

Here we are at 10:30 and still no Dial Tone, how do I find out what is going on?

 

PS - Service Status says that the Phone is OK !!

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 2 of 2 (213 Views)
Helpful Answer
confirmed by MeFromHere

Re: 24hr+ No Phone line

Hello MeFromHere,

 

Sorry for the issue, I can't see any area faults for the telephone service and the line looks ok.

 

As such we need to book a technician.

 

I've P.M.'d you with the details.

 

Cheers


Robert Ward
Help & Support Forum Team


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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 2 of 2 (214 Views)
Helpful Answer
confirmed by MeFromHere

Re: 24hr+ No Phone line

Hello MeFromHere,

 

Sorry for the issue, I can't see any area faults for the telephone service and the line looks ok.

 

As such we need to book a technician.

 

I've P.M.'d you with the details.

 

Cheers


Robert Ward
Help & Support Forum Team


Got a problem? Check for faults online with our new service status and fault checker

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.