03-04-2013 22:18 - edited 03-04-2013 22:19
I'm experiencing very slow web speeds during the evening - as you can see below:
I'm in the NW6 area of London. Are there any issues there?
I currently have the Superhub in Modem mode and I'm using an Asus RT-N66U instead because I got fed up with its general uselessness.
For some time I've been having issues simply browsing YouTube in HD - and even Spotify pauses every so often. Not good...
on 03-04-2013 22:45
Can you please go to 192.168.100.1 and click Router Status in the Top right corner and Post your Downstream and Upstream Powerlevels.
Also can you please do below.
Run a speed test.
Run a trace route to bbc.co.uk or google.co.uk. Please post you results and people will be happy to investigate the issue.
on 04-04-2013 00:40 - last edited on 04-04-2013 16:11 by LiamB
dont bother posting your stream levels all they going to say is high utliisation downloads during these times and will raise a ticket to get it sorted but it wont get sorted and all you will be able to do is get a small refund but whats the point if your going to get bad speeds
on 04-04-2013 20:27
on 04-04-2013 20:53
on 05-04-2013 08:32
Your DS levels are too high, optimal is -3 to +7, but I doubt if VM will take action at that level.
Call VM and check anyway.
You could always lower it yourself with a 6dba FPA. They are fairly inexpensive on eBay.
on 08-04-2013 15:30
Thanks for the information. I can confirm after running tests yoru power levels are fine. However the UBR which handles your connection is currently experiencing high utilisation. This has been raised to our network teams under reference F001994368. Work to resolve this issue is currently scheduled to take place on 24/04/2013 (although this may be subject to change).
We're very sorry for the inconvenience this has caused and thanks for your patience in advance.
20-04-2013 21:10 - edited 20-04-2013 21:18
Can you confirm that the work will still be undertaken on the 24/04/2013. Speeds in the evenings are not too great at the moment.