.........well after eventually getting through, they have agreed to send another engineer out. I already explained that an engineer came out last Monday checked all the house and found no fault inside and said he would report back to say a technician was needed to check out the green box across the road.
He said Ok but my house had to be checked. I explained again! It had been checked - NO FAULT FOUND.
He said - No the engineer had to check my house - we are really going round in circles..........
The engineer will be out next Monday to check my house!