Hi,
I see some other people have this problem but could not see the solution. Please could you help. My Modem/router will at random intervals disconnect (every hour approximately). The disconnects seem much more frequent during the day and less frequent in the evenings.
During a disconnect The "virgin" light on the front turns from solid blue to red, then to flashing blue, then the modem/router will reconnect itself and continue working normally without my intervention.
The SNR and power levels seem to be within your limits (see below), also I have copied the even logs - but the disconnects are not shown on the event log.
Please will you help, and if it is a faulty modem, please could you send a replacement?
Connection
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| Startup Procedure | | Procedure | Status | Comment | | Acquire Downstream Channel | 298750000 Hz | Locked | | Connectivity State | OK | Operational | | Boot State | OK | Operational | | Configuration File | OK | | | Security | Enabled | BPI+ |
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| Downstream Channels | | Lock Status | Modulation | Channel ID | Max Raw Bit Rate | Frequency | Power | SNR | Docsis/EuroDocsis locked | | Locked | QAM256 | 26 | 55616000 Kbits/sec | 298750000 Hz | -0.1 dBmV | 41.0 dB | Hybrid | | Locked | QAM256 | 25 | 55616000 Kbits/sec | 290750000 Hz | 0.4 dBmV | 41.4 dB | Hybrid | | Locked | QAM256 | 29 | 55616000 Kbits/sec | 306750000 Hz | -0.6 dBmV | 40.6 dB | Hybrid | | Locked | QAM256 | 30 | 55616000 Kbits/sec | 314750000 Hz | -1.0 dBmV | 40.5 dB | Hybrid | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 0.0 dB | Unknown | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 0.0 dB | Unknown | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 0.0 dB | Unknown | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 0.0 dB | Unknown |
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| Upstream Channels | | Lock Status | Modulation | Channel ID | Max Raw Bit Rate | Frequency | Power | | Locked | ATDMA | 2 | 20480 Kbits/sec | 35800000 Hz | 45.5 dBmV | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | Unlocked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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| Primary Downstream Service Flow | | Downstream(0) | | SFID | 2414 | | Max Traffic Rate | 33330000 bps | | Max Traffic Burst | 3044 bytes | | Mix Traffic Rate | 0 bps |
| Primary Upstream Service Flow | | Upstream(0) | | SFID | 2413 | | Max Traffic Rate | 3333000 bps | | Max Traffic Burst | 8160 bytes | | Mix Traffic Rate | 0 bps | | Max Concatenated Burst | 8160 bytes | | Scheduling Type | Best Effort |
Current System Time:Fri Dec 30 12:55:21 2011 |
| Time | Priority | Description |
| Tue Dec 27 21:38:29 2011 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 21 21:29:30 2011 | Critical (3) | DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 21 21:29:21 2011 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; |
