I don't want to start a chain on posts on this but let's put the position beyond doubt. E-mail is a free VM value added service. That means it is offered as is. If it doesn't work, or works badly, for a period you get no money back. Nothing more to be added.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.